Information

Customer Service

Phone: 0447 334 299

Email: coastpoolsupplies@gmail.com

STORE POLICY

Customer Care

If for any reason you are not satisfied with a product you purchased from us, was not as described or damaged, you are welcome to return it for a refund or exchange within 30 days of the purchase date. The refund will be issued for the full amount.

 

Notify us straight away and we'll arrange a prepaid return label to be emailed to you. All you need to do is attach the label and drop the item into any Post Office.

If you have purchased incorrectly we will happily exchange for the full purchase price so long as the item has not been used and is returned in its original condition & packaging. You will need to arrange your return & we may charge a restocking fee. 

  • Please contact us within 30 days of the date of purchase.

  • The product must be returned in good condition.

  • Products damaged because of incorrect use, negligence or misuse will not be accepted.

  • All components, accessories and original packaging must be returned.

  • A copy of the original receipt and a short note must be included with the return. This is important and will avoid delays in refunding you.

Privacy Policy

 

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You may choose to restrict the collection or use of your personal information in the following ways:​

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments